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River Glen of St. Charles Residents Benefit From Medical Expertise

By News

River Glen of St. Charles will benefit from the expertise of the EverSafe 360° Medical Advisory Board. Seven medical, academic, and health care professionals will advise on the latest health and wellness technologies, innovations, and practices for senior living communities managed by Life Care Services.

“The EverSafe 360° Medical Advisory Board includes physicians and scientists who specialize in epidemiology, mental health, infectious diseases and indoor air quality,” says Rick Exline, executive vice president/senior managing director of Life Plan Communities. “These experts will provide real-time guidance to help ensure the safety and security of our residents and employees.” The advisory board will evaluate research and recommend health care delivery models for senior living care levels.

The COVID-19 pandemic identified an industry need for solutions that enhance the senior living experience. Focusing on its 50 years of industry leadership, LCS developed EverSafe 360° as the new standard for residents and staff’s overall safety.

“The depth and breadth of knowledge offered by this group of medical professionals will make a positive impact on resident health and wellness,” says Dr. Roy S. Rogers, III, M.D. Dr. Rogers sits on the medical advisory board and lives in a community managed by Life Care Services. “Our input will play a significant role in developing community disaster plans. As a group, we’ll ensure the health and wellness-related issues, regulatory protocol, and clinical outcome strategies are incorporated.

In addition to Dr. Rogers, the EverSafe 360° Medical Advisory Board includes:

  • Dr. Jamison Feramisco, M.D., Ph.D., founding president and chair of Apri Health, an international data analytics and clinical change company.
  • Joseph N.S. Eisenberg, Ph.D., a researcher who integrates disease transmission models with field studies to study environmental determinants of infectious diseases.
  • Dr. Shishir V. Shah, D.O., co-implemented one of the most extensive wound care/hyperbaric clinical delivery models in the U.S.
  • Dr. Chantal Walsh, M.D., certified medical director by The Society of Post-Acute and Long-Term Care Medicine.
  • Dr. Stephanie Taylor, M.D., named one of the top 20 women to watch in health care engineering by Engineered Systems.
  • Dr. Elliott Kroger, M.D., listed in Chicago Magazine’s Top 500 Doctors in 1997 and 2001.
  • Dr. Roy S. Rogers, III, M.D., retired physician and resident at a community managed by Life Care Services; recipient of the Master Dermatologist Award.

EverSafe 360° is all-encompassing and focuses on the emotional and physical aspects of keeping everyone as safe as possible to enjoy their “best life” experience at an LCS community. The program is delivered with the care and compassion that allows LCS to quickly and comprehensively alleviate any concern around safety measures.
For more information about EverSafe 360°, click here.

Priority Access to Newly F.D.A. Approved COVID-19 Vaccine

By News

River Glen of St. Charles is pleased to be able to offer the COVID-19 vaccination to residents and employees through our partner pharmacy. Residents and employees will be in the initial distribution group in the CDC phased allocations and among the first in the country to have access to the vaccine once it is available.  Specific vaccination distribution and delivery plans, including the prioritization of residents by level of care, will be determined by each state. Click here for the most recent state plan for the rollout of vaccine access. 

River Glen of St. Charles and other communities managed by Life Care Services are partnering with CVS or Walgreens to provide the vaccine to residents and staff, free of charge. Vaccinations will be carefully administered by a licensed professional at River Glen of St. Charles offering the peace of mind that comes with not having to venture out in public to receive the immunization.

River Glen of St. Charles is dedicated to mitigating the spread of COVID-19. We continue to put residents first by utilizing enhanced infection and disease control protocols, while still providing exceptional experiences for residents.

If you have further questions about the COVID-19 vaccine, visit the CDC website here. Please contact us at (630) 443-8220 or email us at info@riverglenstcharles.com for specific information about the vaccination plan at River Glen of St. Charles.

To review current FAQs regarding the COVID-19 Vaccine, please click here.

Life Care Services Ranked Highest in Customer Satisfaction by J.D. Power

By Uncategorized

It’s a Proud Time to Live at River Glen of St. Charles 

Our management company, Life Care Services®, An LCS® Company, ranked highest in customer satisfaction with independent living senior living communities two years in a row — and we have you to thank for it. This award demonstrates that residents and their families are receiving the care and service they absolutely deserve.

The award for Highest in Customer Satisfaction among Independent Living Senior Living Communities encompasses six individual resident-experience factors. We’re excited to say that, not only did Life Care Services win the overall category, but it also ranked highest within each of the six factors:

  • Resident activities
  • Community staff
  • Price paid for services received
  • Resident apartment/living unit
  • Community building and grounds
  • Dining 

“Life Care Services is privileged to serve nearly 40,000 seniors across the nation. We are honored to be ranked highest in customer satisfaction with independent senior living communities for two years in a row by J.D. Power,” says Joel Nelson, president and CEO of LCS, the parent company of Life Care Services. “This award represents the voice of our residents and is a testament to our commitment to serve the customer first and foremost.

Nelson notes this year’s award is especially meaningful given the unique circumstances of the pandemic. “I’d like to recognize the heroic efforts of our community staff who serve residents each and every day. Their diligence and perseverance provides residents with the best senior living experience possible,” says Nelson.

Life Care Services ranked highest in independent living resident overall satisfaction with a score of 855 in the J.D. Power 2020 U.S. Senior Living Satisfaction Study. The study is based on responses from 4,992 residents, or their decision-maker, living in an independent, assisted-living or memory care community within the previous three years.

What Does This Mean for our Residents?

We are deeply grateful to know that our hard work is valued, and we at River Glen of St. Charles want to assure residents, family, friends and staff that we will continue to improve, evolve and innovate to provide the newest offerings to meet the needs of current and future residents. 

If you’d like to know more about the way we enrich the lives of our residents, send us a message on our contact page

 

Life Care Services received the highest score among independent senior living communities in the J.D. Power 2019-2020 U.S. Senior Living Satisfaction Study of resident/family member/friend’s satisfaction with senior living communities. Visit jdpower.com/awards for more details.

Priority Access to COVID-19 Vaccine

By Uncategorized

River Glen of St. Charles residents will be among the first in the country to have free access to the COVID-19 vaccine once it is available. River Glen of St. Charles is partnering with CVS/Walgreens to provide priority access to the vaccine to residents in all care levels – independent living, assisted living and memory care – all free of charge

Vaccinations will be carefully administered by a licensed professional within the community, offering the peace of mind that comes with not having to venture out in public to receive the immunization.

Life Care Services communities such as ours are dedicated to mitigating the spread of COVID-19. We continue to put residents first by utilizing enhanced infection and disease control protocols, while still providing exceptional experiences for our residents.

Call us at (630) 443-8220 today to learn more about becoming a resident and ensuring earliest access to the COVID-19 vaccine.

COVID-19 Update

By News

As the nation continues to navigate the challenges faced during the COVID-19 pandemic, River Glen of St. Charles has prioritized the health and well-being of our residents and team members.

With the support of our management company, Life Care Services, we have expanded our infection and disease prevention protocols based upon the Centers for Disease Control & Prevention guidance for long-term care communities. This includes enhanced cleaning protocols, screening and restrictions for visitors and new residents, social distancing practices and increased training for team members.

And through it all, we have focused on providing the experiences Life Care Services communities are known for. We remain dedicated to serving our seniors, first and foremost.

We recognize the big moments.
Big moments deserve to be recognized, no matter what’s going on outside our doors. That’s why we’re taking time to celebrate the big moments in residents’ lives, like birthdays and anniversaries. While a virtual party can’t replace an in-person gathering, it does remind residents that we can always find ways to celebrate positive moments during this time.

We honor daily routines.
We know residents miss the little moments in the day that bring people together, like morning coffee or cocktail hour. Coffee deliveries and socially distant cocktail carts are just two of the many ways our community ensures residents still get to enjoy these routine-but important-activities.

We appreciate each other’s company.
It’s hard to be apart from friends and family, but technology has given us dozens of ways to turn life’s moments into virtual experiences. We recognize the activities residents typically look forward to and are turning them into virtual or socially-distanced events, providing the opportunity for meaningful connections daily.

We encourage physical and mental wellness.
Staying active – both physically and mentally – is essential to emotional well-being. From streaming exercise classes to setting up reading or pen-pal programs with local school children, we are dedicated to helping our residents stay active and connected. 

Rest assured, at River Glen of St. Charles, Experience is Everything. We remain inspired by the many ways our community team ensures residents feel connected and cared for as we all learn to adjust to this “new normal.”

Community Reopening Update: 

River Glen of St. Charles will continue to work in partnership with Life Care Services as well as local, state and federal government agencies to prioritize the safety of our residents. Our dining venues are now open for socially-distanced dine-in opportunities. We continue to provide engaging opportunities and activities for our residents. We welcome the opportunity to provide virtual visits to those wanting to connect with a loved one or view more about life at our community. Our ability to support in-person visits will depend upon current state and local guidance. Contact us directly if you are interested in scheduling an experience with our team.

Opening Up Our Community

By News

Federal and state governments are releasing plans to reopen the economy to essential business. While this is an encouraging sign to our country’s response to COVID-19, please know this process will be taken thoughtfully at River Glen of St. Charles. We will implement a three-phased approach when reopening our community. Decisions for each phase will be based on state and regional criteria, advice from public health officials, and the health status of our community. 

We are all looking forward to the day when we can resume our lives as a community and gather with our friends, yet the health and safety of our residents and employees must remain our highest priority. From the beginning, we have taken on this challenge as a marathon rather than a sprint. There are no short cuts or easy answers to how we reduce our risk to COVID-19 and it’s as important as ever that we continue to remain focused on protecting ourselves and supporting each other. 

In the upcoming weeks, and until further notice, River Glen of St. Charles will continue to follow the heightened precautionary measures currently in place. These practices include following social distancing protocol and restricting non-essential visitors. We understand the risks posed to our community from COVID-19 and remain committed to our processes. We’ll only begin to shift our protocols after we know our community is no longer at risk, and with careful consideration of the guidance offered by the Centers for Disease Control and Prevention, Centers for Medicare and Medicaid Services, and local and state health departments. As the situation develops, and we make changes to our protocols, residents, employees and families will be notified first —but to reiterate, we will not be modifying our precautionary measures at this time. 

Thank you for your patience, your support, and for embodying that hopeful spirit that River Glen of St. Charles is known for as we continue to navigate this process together. For detailed information regarding our community policies and updates to our reopening efforts, please contact our community directly. For more information regarding the national response efforts taken by LCS communities, visit https://www.lcsnet.com/covid-19-update/.

Coronavirus Update

By News

After careful consideration for the health and safety of residents, employees, and family members, our community amended its visitor policy on Monday, March 16, and is restricting visitors from entering our community.

Please bookmark the LCS website for future updates and information regarding our community COVID-19 response and prevention measures already implemented, such as:

  • Educating all staff and residents in social distancing guidelines
  • Increasing the frequency and rigor of cleaning and disinfecting common community areas
  • Implementing temporary visitor restrictions, including deliveries
  • Canceling on-site large group social events and recreational activities
  • Reviewing and executing our emergency preparedness and response program
  • Asking residents and employees to reschedule travel plans and remain in our community
  • Deploying an updated visitor advisory for communities and to campus
  • Coordinating best practices across the broad, LCS partner network
  • Making the Centers for Disease Control and Prevention’s COVID-19 prevention resources and recommendations available to all employees

All future updates regarding the COVID-19 response, including visitor policies, social distancing guidelines, and prevention recommendations, can be found here. LCS has also opened a national hotline for information. Call 855-998-4934. For local information about our community, please use (630) 443-8220.

Coronavirus Update – March 15, 2020

By News, Uncategorized

Hello River Glen of St. Charles community,

The health and safety of residents living in our community is our top priority, and we are closely monitoring the ongoing situation regarding the coronavirus (COVD-19). We understand that COVID-19 is on everyone’s mind, and we want to be communicative and transparent in the steps River Glen of St. Charles is taking to prepare our community during this unprecedented event. Our team has been working tirelessly to prepare for possible scenarios related to COVID-19.

We’ve developed a series of precautionary steps that our community is implementing to help reduce everyone’s risk of COVID-19. Additionally, you can access updates at the following website.

Our community is:

  • Continuing to follow the guidance from both the CDC and local health authorities
  • Increasing the frequency and rigor of cleaning and sanitizing common community areas
  • Encouraging a temporary reduction in visitation and deliveries
  • Reducing on-site group social events and recreational activities
  • Reviewing our emergency preparedness and response program
  • Asking residents to communicate any travel plans
  • Coordinating best practices and across our large partner network
  • Making the CDC’s COVID-19 prevention resources and recommendations available to all residents

According to the CDC, many of our residents are at a higher risk for serious illness, and we’re providing all residents and their families with the most up-to-date guidance from the CDC and local health officials on the steps they can take to reduce the risk of COVID-19.

We are strongly encouraging all our residents to follow the CDC’s guidelines for individuals at higher risk, which includes:

  • Avoiding crowds and large social gatherings
  • Regularly cleaning and disinfecting personal spaces
  • Avoiding touching your face
  • Regularly washing your hands with soap and water for at least 20 seconds
  • Stay in your residence if you are showing flu-like symptoms or are sick with respiratory illness, including fever, and coughing

These are simple yet important steps that we should all be taking to protect ourselves and our community.

Our teams are staying in communication with local health officials and will share regular updates on COVID-19. For more the most up to date information and personal health recommendations, please visit the websites below:

Updates from LCS: https://www.lcsnet.com/covid-19-update/

COVID-19 Prevention Recommendations:https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

COVID-19 Symptoms:https://www.cdc.gov/coronavirus/2019-ncov/about/symptoms.html

What To Do If You Think You Are Sick:https://www.cdc.gov/coronavirus/2019-ncov/downloads/sick-with-2019-nCoV-fact-sheet.pdf

 

 

Coronavirus Update

By Uncategorized

The health, safety and well-being of our residents, employees and families is always a priority at our community.  With the coronavirus (COVID-19) in the news and in the minds of many, we want to address actions, which are taking place related to this concern.

Some of the actions we are addressing include:

  • Consistent updates and communication to those who live and work at the community.
  • Evidence-based precautions that align with guidelines provided by the CDC.
  • Reviewing emergency preparedness and response measures in the event that a virus impacts our community or the surrounding area.
  • Changes to our travel and visitation guidelines for all employees, partners and guests.

We are closely monitoring local, state and federal health agencies to ensure we can respond quickly and effectively to protect our community and mitigate risks of an outbreak.

We will continue to remain vigilant in our efforts to preserve the health and safety of our community.

If you have questions, concerns or need more information, please contact RiverGlenStCharlesLIFE@RiverGlenStCharles.com at (630) 443-8220.

Helpful Resources

Centers for Disease Control

World Health Organization

Illinois State Health Department

River Glen of St. Charles 5th Avenue News

By News

5th Avenue has been very busy embracing the world! In March we visited Ireland. We ate our fill of corned beef, played a new card game called Clover All Over, and watched some amazing Irish Dancers.

We then “flew” to the land of love… Italy! We made flags out of pasta, sipped on Italian coffee, and made our own version of stained glass windows.

Next we went ‘south of the boarder’… Mexico! We’ve made Mexican wind socks, maracas, and tasted a variety of Mexican dishes.

Poland was a huge success as we had Mary, whom is a caregiver and is from Poland, come in full authentic clothing from Poland and also brought in some of her beautiful table runners, dolls, some carved woodwork and much more.

You can look forward to more special events coming your way as we make our way to the land down under. ‘Till then, safe travels!